UBER EATS case study

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     UI/UX UBER EATS CASE STUDY

PROBLEM:

                   The UBER EATS  app loses loves of users, due to myriads of reasons. Along with the competition and cost, the following factors are the two reasons for the difficulties.
    
  1. Order cancellation.
  2. Location errors.
  3. Delivery boy details before pickup the orders.

 GOALS:

  1. To execute cancellation button after placing order.
  2. To give location better.
  3. To help them to negotiate before pickup the order. 

 MY PROPOSAL:

                           The existing app has an issue which we cannot cancel the order after placing it, this makes the customer stressed sometime, so we came with the option  of cancellation button.
                   
                           While coming to the location setting uber eats app is not that great, which makes both  the customer and delivery boy roaming around the streets so we came up to accurate location by pining the map.
   
                           The existing app has an another major problem that does not have the option to contact delivery boy profile before the pickup the order so we introduce the option  in this app so the customer can negotiate with  them for some details.

DESIGN PROCESS

             
                            PROBLEM CONCEPT
                                           ⇓
                         GOALS AND TARGET
                                           ⇓
                              USER PERSONA
                                           ⇓
                                WIRE FRAME
                                           ⇓
                                 UI SCREENS


WHEN PEOPLE USE THIS APP?               

                                                                      The people use the app most in noon, night and morning.
           


Breakfast


lunch


Dinner


TARGET PEOPLE:

The people aging 15 - 50 years old are mostly using this app day to day life, especially office going and bachelor people.

POTENTIAL USER INTERVIEW:

  1. Have you used UBER EATS app ?
  2. Have you faced any problems in that app?
  3. Have you faced any time delay?
  4. Have you face any negotiation problem in that app?
  5. Did u canceled any order before in this app?
                               

EMPATHY MAPPING:

                       


USER JOURNEY:


                   

 

STORY BOARDING:

 





WIRE FRAME:
                                          


                                                                         
                                                                     

                                                                 

                                                             
     


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